FAQ

  • What is the return policy? Hopefully you will not need to return the adorable goodies that you received but in the event that you do, returns are gladly accepted within 14 days from receipt. Please read the full return policy.
  • What are the shipping options? All of the packages are shipped by USPS within the U.S.A. Currently, I am not offering international shipping at this time but hope to add international shipping in the future.
    • When will I receive my order? All orders should be received within 7-10 business days. 
    • What do I do if I never received my order? Please make sure that you've waited at least 10 business days from the date of when the order was shipped. If you still have not received your order, please contact me immediately.
    • What do I do if I received a defective order? Orders are reviewed very meticulously for accuracy and packaged well. However, it is understood that damages can occur as a result of the merchandise having a rough journey during shipping from leaving me and getting to you. Please contact me immediately if you received a defective order.
    • Where are you located? SOORA NYC is an illustration brand with an online shop but run out of my home in new york city.
    • Can I order a different size of an art print? Yes! You can request a custom order of an existing illustration which I can have printed on a different size paper that is not offered in my online shop. The shipping time frame will be longer for custom art prints because I don't print my own art prints. I send my artwork to my print manufacturer to print so that I can provide high quality matte prints to my customers. Please send me an email at hello@sooranyc.com and I would be happy to discuss.
    • Do you provide personal commissions? No, I'm not particularly into those. However, there are many great artists that I know of that does and I can provide a few names. If you are interested, let me know.
    • Are you open to collaborations or special projects? Of course, let's chat!
    • Do you accept mail and packages? Yes, if you would like to send me any snail mail or packages than you can send it to my P.O. Box: 4 E. 27th St. #20052 New York, NY 10001.
    • What if my question isn’t answered here? You can email me directly at hello@sooranyc.com.